Stay updated with announcements, get answers from the community and share your feature suggestions with us.Here are some explanations of different sections, and some other basic information.
Home: Here you can search for articles in our new knowledge base, or view a selection of our articles.
Knowledge Base: Here you can see all of our knowledge base categories. You can click on the name any category and see all articles listed under that category. Once you click on an article, you’re able to see related articles on the right side of the screen.
Submit a request: If you’re not able to find the answer you’re looking for in our knowledge base, you can email us at firstname.lastname@example.org. Alternatively, you can click on the 'submit a request button.' Add in a subject, a description of the issue, and any attachments. You’ll get an email confirmation that we received your ticket, and will be notified once we update it.
Check your Existing Requests: Here you can view all of your open tickets. You can see your initial issue, any responses, and even add additional information or questions that you might have. If you submitted a ticket, but don’t see it on this screen, you can click on the link on the right to view your closed and pending tickets. If you have any closed or pending tickets, you can respond to them. If they are closed and you respond, the ticket will be reopened.
It’s also important to note that you will still receive emails from us whenever a ticket is updated, and you can respond directly to that email to update a ticket.
Administrator April 15, 2011 • Announcements
1. No Cheating, No Hacking, No Exploiting, No Griefing, No Farming. Anyone caught cheating, exploiting, or farming with appropriate evidence will be removed permanently from the game. Also since Griefing can be a nightmare, we will escalate it in the same manner.
2. Respect your fellow player, especially the new ones. All players should be respectful to one another to enjoy the game. Comments about a person's gameplay is acceptable provided that they are done so in a friendly manner. Personal insults are not acceptable. Recurring offenses can result in a ban. New players/low skill players will NOT be banned because of their abilities. Anyone providing criticism that is not constructive to these players will be warned.
3. Slurs are not tolerated. Racism, Sexism, or Religion hatred (bigotry in general) is not tolerated. We do not believe that such behavior should occur in our game, chat, forums, or blogs. Anyone exhibiting such behavior will be warned, kicked, and then followed by a permanent ban.
4. Cursing is allowed, to a point. Everyone enjoys the occasional swear word, and it can even be entertaining. But there is a line that can be crossed. If your inability to moderate your own language causes people to leave the server, or causes problems, expect a ban.